Shipping policy

At Tj&Co., we work hard to ensure your order reaches you quickly and safely. Please read our shipping policy before placing an order.

1. Processing Time

  • All orders are processed within 1–2 business days after payment (excluding weekends and public holidays).

  • Once your order has been processed, you will receive a confirmation message with tracking details (where available).

2. Delivery Time

  • Standard delivery time is usually 2–5 business days within major cities of Pakistan.

  • Deliveries to remote areas may take longer depending on courier availability.

  • Delays may occur due to weather conditions, courier issues, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges will be calculated and displayed at checkout.

  • From time to time, we may offer free shipping promotions (e.g., on orders above a certain amount).

4. Cash on Delivery (COD)

  • For COD orders, customers must pay the courier before opening the parcel.

  • Failure to accept or pay for COD parcels may result in restrictions on future orders.

5. Prepaid Orders

  • For prepaid orders, the courier may request proof of payment (such as a confirmation message or receipt).

6. Order Tracking

  • Once your parcel has been dispatched, you may receive a tracking number to monitor delivery status.

  • For assistance with tracking, contact our support team.

7. Address Accuracy

  • Customers are responsible for providing correct and complete delivery information.

  • Tj&Co. will not be liable for delays or lost parcels caused by incorrect addresses.

8. Lost, Delayed, or Damaged Parcels

  • If your parcel is lost or significantly delayed, please contact us immediately at 0327 778 4447 or naaa.co.uk@gmail.com.

  • If an item arrives damaged, please report it within 24–48 hours of receiving the parcel.

Our Commitment: At Tj&Co., your satisfaction is our priority. We partner with trusted courier services to make sure your order reaches you safely and on time.